Queue Management System
Queue Management System is simply a customer flow management system designed specially for managing queues in any service based organization like banks, financial institutions, hospitals & clinics, public offices and much more.
With the Easy-Q Management System,
Show that you care about your customers.
Happy Customers are Satisfied Customers
A small investment and gesture of customer care goes a long way.The Easy-Q PCQMS makes the entire visit of customers easy and comfortable. The system accounts for all the events that a customer undergoes, from entry to exit from the organization premises. The main objective of Easy-Q Queue Management System is to make the service delivery more efficient with better queue management.
Benefits for Organization
Ensures smooth and sequential flow of customers resulting in transparent queuing.
Reduces manpower requirement.
Ensures effective time management.
Creates a good environment and enhances goodwill of the organization.
Increased customer satisfaction and positive word of mouth.
Benefit for Management
The statistical data on customer flow provides proper feed back to the managers to decide and resolve issues on working hours, processes, work load etc.
It enables managers to organize staff and resources quickly and efficiently.
Benefit for Customers
Customers do not have to keep standing in long queues to secure their spot.
. Exposed to instant access to information such as waiting and appointment times.
Makes customers feel to be a part of organized and fair queuing system.